Acceptable Use Policy

    Last Updated: February 2026

    PLEASE READ THE TERMS OF THIS POLICY CAREFULLY BEFORE SUBSCRIBING FOR OR USING LOCAI

    1. Important Information About the LOCAI AI Solution

    LOCAI

    This acceptable use policy ("Policy") relates to the online chatbot service known as "Locai", based on the Locai foundation model, as developed by Locai Labs Limited.

    More details regarding Locai Labs Limited can be found here: https://locailabs.com/.

    Locai can be accessed via a website or by locally installed applications ("Apps").

    Who Provides and Operates LOCAI?

    The Locai chatbot is made available by Locai Labs Limited registered in England and Wales with company number 14229026 and with registered address at 2 Eastbourne Terrace, Eastbourne Terrace, London, England, W2 6LG (referred to as "Locai Labs" "we", "us" or "our" in this Policy).

    Who Uses the LOCAI Chatbot?

    Locai Labs makes available its chatbot solution to individual and corporate users who subscribe for access to Locai ("Subscriber") under a contract (which may be free of charge or paid) incorporating Locai Labs' subscription service terms and conditions ("Subscription Agreement").

    2. Acceptable Use Restrictions Relating to the LOCAI Chatbot

    Use of the Locai chatbot is subject to compliance with this Policy which contains:

    2.1. Fair Usage Controls

    2.2. Locai can be used for purpose set out in the Subscription Agreement. Such use shall be:

    • 2.2.1. Limited to the duration of the Subscription Agreement;
    • 2.2.2. In accordance with any brand or usage guidelines of Locai Labs;
    • 2.2.3. At a level commensurate with reasonable personal use for the purposes of testing and validating the capabilities of the technology, but not at a level which might reasonably be understood to be so resource intensive that it impairs the user experience of other Subscribers; and
    • 2.2.4. Locai Labs may withdraw permission to use Locai at any time or restrict access at our discretion.

    2.3. Prohibited Uses

    2.4. Content Standards

    This Policy should be read alongside the Subscription Agreement.

    3. Fair Usage Controls

    3.1. Locai can be used for purpose set out in the Subscription Agreement. Such use shall be:

    • 3.1.1. Limited to the duration of the Subscription Agreement;
    • 3.1.2. In accordance with any brand or usage guidelines of Locai Labs;
    • 3.1.3. At a level commensurate with reasonable personal use for the purposes of testing and validating the capabilities of the technology, but not at a level which might reasonably be understood to be so resource intensive that it impairs the user experience of other Subscribers; and
    • 3.1.4. Locai Labs may withdraw permission to use Locai at any time or restrict access at our discretion.

    4. Prohibited Uses

    4.1. You may not use the Locai chatbot or any other functionality which may be made available from time to time by Locai Labs under development of its foundation model:

    • 4.1.1. If you are under 18.
    • 4.1.2. In any way that breaches any applicable local, national, or international law or regulation.
    • 4.1.3. In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
    • 4.1.4. For the purpose of harming or attempting to harm minors in any way.
    • 4.1.5. To bully, insult, intimidate or humiliate any person.
    • 4.1.6. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
    • 4.1.7. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any AI model, computer software or hardware.
    • 4.1.8. In any way that involves child sexual exploitation or abuse.
    • 4.1.9. To generate or upload terrorist content.
    • 4.1.10. To generate or upload selling illegal drugs or weapons content.
    • 4.1.11. To generate or upload content which is racially or religiously aggravate public order offenses.
    • 4.1.12. To generate or upload content promoting or facilitating suicide.
    • 4.1.13. In any way that involves intimate image abuse.
    • 4.1.14. In any way that involves sexual exploitation.

    4.2. You may not use the Locai chatbot to send communications containing:

    • 4.2.1. Offensive, indecent, obscene, or menacing messages.
    • 4.2.2. False or threatening messages (the false message offence has been used to prosecute disinformation).
    • 4.2.3. Messages containing flashing images targeting individuals with epilepsy.
    • 4.2.4. Messages encouraging self-harm.
    • 4.2.5. Sending unsolicited sexual images or deepfakes or sharing intimate images.
    • 4.2.6. Persistently using an electronic communications service to cause annoyance, inconvenience, or needless anxiety.

    4.3. You also agree not to access without authority, interfere with, damage, or disrupt:

    • 4.3.1. any part of Locai Labs' systems;
    • 4.3.2. any equipment or network on which our solution is stored;
    • 4.3.3. any software used in the provision of our solution; or
    • 4.3.4. any equipment or network or software owned or used by any third party.

    5. Content Standards

    5.1. These content standards apply to any and all material which you input as a prompt to the chatbot or otherwise upload to our platform, or any material which you cause to be generated (whether or not you then disseminate it) through the prompt you choose to input ("User Material").

    5.2. The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any User Material as well as to its whole.

    5.3. Locai Labs will determine, in its discretion, whether User Material breaches the Content Standards.

    5.4. User Material:

    • 5.4.1. Must be accurate (where it is submitted or disseminated as factual).
    • 5.4.2. Should only contain opinions that are genuinely held.
    • 5.4.3. Must comply with the law applicable in any country from which it is posted and to which the website is targeted.

    5.5. User Material must not:

    • 5.5.1. Be defamatory of any person.
    • 5.5.2. Be obscene, offensive, hateful, or inflammatory.
    • 5.5.3. Bully, insult, intimidate or humiliate.
    • 5.5.4. Encourage, promote, or provide instructions for deliberate self-harm.
    • 5.5.5. Encourage, promote, or provide instructions for suicide.
    • 5.5.6. Encourage, promote, or provide instructions for an eating disorder or behaviours associated with an eating disorder.
    • 5.5.7. Promote sexually explicit material.
    • 5.5.8. Include child sexual abuse material.
    • 5.5.9. Incite violence or hatred against particular groups.
    • 5.5.10. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age.
    • 5.5.11. Include content that would be considered a criminal offence under laws relating to terrorism, child sexual abuse material, racism, or xenophobia.
    • 5.5.12. Infringe any copyright, database right or trademark of any other person.
    • 5.5.13. Include material that might impair the physical, mental, or moral development of persons under the age of 18.
    • 5.5.14. Be likely to deceive any person.
    • 5.5.15. Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
    • 5.5.16. Contain illegal content or promote any illegal content or activity.
    • 5.5.17. Be in contempt of court.
    • 5.5.18. Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience, or needless anxiety.
    • 5.5.19. Be likely to harass, upset, embarrass, alarm, or annoy any other person.
    • 5.5.20. Impersonate any person or misrepresent your identity or affiliation with any person.
    • 5.5.21. Give the impression that the User Material emanates from Locai Labs if this is not the case.
    • 5.5.22. Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
    • 5.5.23. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
    • 5.5.24. Contain any advertising or promote any services or web links to other sites.

    6. Breach of This Policy

    6.1. When we consider that a breach of this Policy has occurred, we may take such action as we deem appropriate.

    6.2. Failure to comply with this acceptable use policy constitutes a material breach of Subscription Agreement and we may do any of the following:

    • 6.2.1. Terminate that Subscription agreement immediately as a result.
    • 6.2.2. Immediate, temporary, or permanent withdrawal of your right to use the Locai chatbot.
    • 6.2.3. Immediate, temporary, or permanent removal of any User Material uploaded by you to the Locai chatbot.
    • 6.2.4. Issue a warning to you.
    • 6.2.5. Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
    • 6.2.6. Further legal action against you.
    • 6.2.7. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.

    6.3. We exclude our liability for all action we may take in response to breaches of this Policy.

    6.4. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.