Last Updated: August 2026
These Pre-Order Terms (these "Terms"), together with our privacy notice (the "Privacy Notice"), apply to all reservations submitted by you to Locai Labs Limited ("Locai Labs", "we", "us" or "our"), a company registered in England and Wales with company number 14229026 and registered office at Park Central, 40-41 Park End Street, Oxford, Oxfordshire, OX1 1JD, for a Locai One or Locai One Pro appliance (the "Appliance") through the website located at https://locailabs.com (the "Site"). References to "you" or "your" mean the individual or organisation placing the reservation.
By placing a reservation, you agree to be bound by these Terms effective as of the date of your Reservation (as defined below). By accepting these Terms, you represent that you have read and consent to the Privacy Notice in addition to these Terms. These Terms apply to the reservation only; the purchase of the Appliance itself will be governed by separate terms of sale presented at the point of purchase.
You are a "Consumer" if you are an individual placing a Reservation wholly or mainly outside your business, trade, craft or profession. You are a "Business Customer" if you are placing a Reservation wholly or mainly for purposes relating to your business, trade, craft or profession. You confirm which applies to you during checkout.
If you are a Consumer, you have statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects those rights, and where anything in these Terms conflicts with them, your statutory rights prevail. Clause 4 (Consumer Cancellation Rights) applies only to Consumers. Where a provision of these Terms is stated to apply only to Business Customers, it does not apply to you.
We are pleased to offer the opportunity to reserve a Locai One or Locai One Pro Appliance. To complete a reservation (a "Reservation"), you must pay the deposit indicated on the Site (the "Deposit") and provide all information requested during checkout. The current Deposit is £500 for Locai One and £1,000 for Locai One Pro. These are the total amounts charged to you at the time of Reservation, inclusive of any VAT chargeable on that payment, and there are no additional charges payable today. You may not resell, transfer or assign your Reservation (or your place in the build queue) to any third party without our prior written consent.
We will notify you of important updates about your Reservation at the email address you provide, and we are not responsible if you have provided us with an incorrect email address or do not otherwise continue to check the inbox associated with that address. You must notify us immediately of any changes to your email address. We are not responsible for the performance of any third-party email service provider.
Submitting a Reservation secures your place in our build queue. When an Appliance is available for you, we will send an invitation to complete your purchase (a "Reservation Invitation") to the email address you provided when placing your Reservation. The order in which Reservation Invitations are sent may vary based on a number of factors, including configuration, geographic location and installation requirements. We make no representations about when you will actually receive a Reservation Invitation.
Your Deposit is fully refundable. You may cancel your Reservation at any time, for any reason or no reason, up until the point at which you sign the final order form for the Appliance (the "Order Form"). On cancellation we will refund 100% of the Deposit to your original payment method, with no administration charge, card fee or other deduction of any kind. We aim to process refunds within five (5) business days of your request.
To cancel your Reservation and request a refund, contact us at [email protected]. We are not responsible if you do not check your email address or if our Reservation Invitation is otherwise undeliverable to the email address that you provided when submitting the Reservation.
We may also cancel your Reservation, in which case we will refund the Deposit to you in full. If you are a Business Customer, we may do so at any time and for any or no reason. If you are a Consumer, we will only do so where we have a valid reason, such as our ceasing to supply the Appliance, our being unable to supply it in your location, an error in the price or description shown on the Site, or your Reservation appearing to be fraudulent, and we will tell you the reason.
If you receive a Reservation Invitation and wish to receive the Appliance, you will be required to agree to separate terms of sale presented at the time of purchase (the "Terms of Sale") and to pay the remaining purchase price for the Appliance in accordance with those Terms of Sale. The Deposit will be applied towards your purchase.
An order submitted by you constitutes an offer by you to us to purchase the Appliance pursuant to the Terms of Sale and is subject to our subsequent acceptance. Any automatic email acknowledgement of your order does not constitute formal acceptance; our acceptance takes effect upon our charging or accepting payment for your purchase ("Acceptance"). Additional details regarding order cancellations, shipping, delivery and warranty will be set forth in the Reservation Invitation and/or the Terms of Sale.
Placing a Reservation secures the base hardware price for the Appliance you reserved, as advertised on the Site at the time of your Reservation: £29,950 excluding VAT (£35,940 including VAT at 20%) for Locai One, and £49,950 excluding VAT (£59,940 including VAT at 20%) for Locai One Pro. We will honour that base price for your Appliance when you receive your Reservation Invitation, even if our list prices have increased in the meantime. Optional configuration choices, upgrades, add-ons, professional services, delivery and installation are not included in the base price and will be quoted separately at the point of purchase, and will increase the total amount payable.
Prices shown to Consumers include VAT at the applicable rate. Prices shown to Business Customers are stated exclusive of VAT, and VAT is charged in addition at the rate applicable at the relevant tax point. In each case the VAT charged is shown on the invoice issued to you. If the rate of VAT changes between the date of your Reservation and the date we supply the Appliance, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.
Delivery and installation charges are not included in the prices above. The total price payable, including all delivery charges and any other mandatory charges, will be set out in full in your Reservation Invitation before you are asked to commit to the purchase. Where the Appliance is supplied outside the United Kingdom, you are responsible for any import duties, taxes or customs charges levied in the destination country.
The Deposit is taken as a payment on account of the purchase price. The amount charged to you at the time of Reservation is the total amount payable today and is inclusive of any VAT chargeable on that payment; where VAT applies we will issue a VAT invoice for the Deposit. The full amount of the Deposit is credited against the total amount payable for your Appliance.
Subject to the price protection in clause 3.1, any prices, quotations and descriptions made or referred to herein or on the Site may change or be inaccurate, do not constitute an offer to sell, and may be withdrawn or revised at any time prior to Acceptance. Detailed pricing will be provided at the point of purchase; please refer to the product page on the Site for the latest pricing information.
You shall provide your payment information at the time of Reservation through the Site. You must have sufficient funds or credit available upon placing your Reservation to ensure that the Deposit will be collectible at the time of placing your Reservation. You authorise us and our third-party payment processors to charge credit or debit cards upon Reservation.
Payment processing on the Site is powered by our third-party payment processor, Stripe, Inc. and its affiliates ("Stripe"), and is subject to the Stripe terms and conditions and other policies available at https://stripe.com/legal and Stripe's Global Privacy Policy available at https://stripe.com/privacy (collectively, the "Stripe Agreements"). By agreeing to these Terms, you agree to be bound by the applicable Stripe Agreements, as the same may be modified from time to time. We are not responsible for the performance of any third-party payment processor. We do not store your payment card details. We reserve the right to request additional information from you if we have reason to believe, in our sole discretion, that a payment method may be fraudulent.
This clause 4 applies only if you are a Consumer. It sets out the information we are required to give you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You have the right to cancel your Reservation within 14 days of placing it, without giving any reason. Separately, and more generously than the law requires, clause 2.3 lets you cancel your Reservation for a full refund at any time up until you sign the Order Form. Your statutory right does not replace or limit that.
When you go on to order an Appliance, you have the right to cancel that order within 14 days of the day on which you (or someone you nominate) receive the Appliance, without giving any reason. To meet the cancellation deadline, it is enough that you send your communication telling us that you wish to cancel before the cancellation period has expired.
This right does not apply to an Appliance that has been made to your specification or is clearly personalised. Where you choose a configuration that causes us to build an Appliance specifically for you, we will tell you clearly, before you commit to the purchase, that the 14-day cancellation right will not apply to that order.
To cancel, tell us clearly by emailing [email protected] or writing to us at Locai Labs Limited, Michelin House, 81 Fulham Road, London, England, SW3 6RD. You may use the model cancellation form set out in clause 4.6, but you do not have to.
If you cancel, we will reimburse all payments received from you, including the cost of standard delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery we offer). We will make the reimbursement using the same means of payment as you used for the initial transaction, and you will not incur any fees as a result.
Where you cancel a Reservation before any Appliance has been delivered, we will reimburse you without undue delay and no later than 14 days after the day on which we are informed of your decision. Where you cancel an order after delivery of an Appliance, we may withhold reimbursement until we have received the Appliance back or you have supplied evidence of having sent it back, whichever is the earlier.
If you have received an Appliance, you must send it back or hand it over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation. You will have to bear the direct cost of returning the Appliance. Because of its size and weight, we will arrange collection on request and tell you the cost before you commit. You are only liable for any diminished value of the Appliance resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
To: Locai Labs Limited, Michelin House, 81 Fulham Road, London, England, SW3 6RD, [email protected]
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [description]. Ordered on / received on: [date]. Name of consumer: [name]. Address of consumer: [address]. Signature of consumer (only if this form is notified on paper): [signature]. Date: [date].
Under the Consumer Rights Act 2015, the Appliance must be of satisfactory quality, fit for purpose and as described. If it is not, you have rights including a short-term right to reject, and rights to repair, replacement or a price reduction. Nothing in these Terms excludes or limits those rights. Detailed advice is available from Citizens Advice.
If you are unhappy with anything we have done, please contact us at [email protected] and we will acknowledge your complaint within five (5) business days and aim to resolve it within 28 days. If we cannot resolve it between us, you may be entitled to refer the matter to an alternative dispute resolution provider, and your right to take court proceedings is unaffected.
All product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the applicable products and their features and do not constitute a warranty or representation by us that any product will conform with the same.
If you are a Consumer, we are responsible to you for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any loss or damage arising from your use of the Appliance for business purposes. Nothing in these Terms limits or excludes our liability to you under the Consumer Rights Act 2015, and the limits in the paragraph below do not apply to you.
If you are a Business Customer, then to the maximum extent legally permitted, whether or not we were aware or advised of the possibility of damages, and whether or not the limited remedies provided herein fail of their essential purpose: (a) our aggregate liability (whether based on warranty, contract, tort, including negligence, or any other legal theory) will in no circumstances exceed the amount of the Deposit; and (b) in no event will we be liable for special, incidental, indirect, or consequential damages, lost profits, lost revenue, or cost of cover, or damages resulting from lost data.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for any other liability which cannot be excluded or limited by law.
Except as expressly agreed by Locai Labs and you, these Terms and our Privacy Notice constitute the entire agreement between you and Locai Labs with respect to the subject matter, and supersede all previous or contemporaneous agreements, whether written or oral, between the parties with respect to the subject matter.
We will not have any liability under these Terms for any failure or delay in performing any of the obligations imposed by these Terms to the extent such failure or delay is the result of any circumstances beyond our reasonable control, including, without limitation, any fire, explosion, severe weather, natural disaster, epidemic, public health or safety emergency, war, riot, damage to machinery or equipment, disruption in transportation, communications, electric power or other infrastructure, or any strike, lockout or other labour dispute.
These Terms are governed by the laws of England and Wales. If you are a Business Customer, you agree to submit to the exclusive jurisdiction of the courts of England and Wales. If you are a Consumer, you may bring proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of the part of the United Kingdom in which you live, and you keep the benefit of any mandatory consumer protection rules of the country in which you are resident. If any provision of these Terms is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions, which will remain in full force and effect. Failure of Locai Labs to act on or enforce any provision of these Terms will not be construed as a waiver of that provision or any other provision in these Terms. No waiver will be effective against Locai Labs unless made in writing, and no such waiver shall be construed as a waiver in any other or subsequent instance.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer any of our rights or obligations under these Terms. The section headings are provided for convenience only and will not be given any legal import. These Terms will inure to the benefit of our successors, assigns, licensees and sublicensees.
If you have any questions about these Terms, or wish to cancel your Reservation, please contact us:
Email address: [email protected]
Postal address: Locai Labs Limited, Michelin House, 81 Fulham Road, London, England, SW3 6RD
Registered office: Locai Labs Limited, Park Central, 40-41 Park End Street, Oxford, Oxfordshire, OX1 1JD (company number 14229026)