Questions, answered.

Locai One is AI in a box: an on-premise AI appliance that combines the hardware, our Juno model series and Locai OS, our AI operating system, in one integrated unit. It plugs into your existing network and provides local AI compute (coding, document analysis and agents) for your whole organisation, with your data staying on infrastructure you control.

Same operating system, same models, same on-prem promise. The difference is size and how many people it serves at once. Locai One has one NVIDIA RTX PRO 6000 Blackwell GPU and serves teams up to 250; Locai One Pro has two and serves up to 500. See the full comparison on the compare page.

Around 15 minutes. Plug it into a wall socket and your network, choose your model, configure API access and connect your existing applications. Locai OS handles model serving, access and the admin portal, so it behaves like an appliance rather than a data centre project.

No. Locai One is air-cooled and plugs into any standard wall socket: no water loop, no dedicated circuit, no server room. It uses no water for cooling at all, which makes it rather easier on resources than the data centre it replaces.

Locai One serves up to 250 users and Locai One Pro up to 500, with throughput that holds up while a whole team is querying at once. If you outgrow one appliance, you add another beside it and Locai OS serves them together.

Every Locai One comes with our Juno model series, compressed and specialised with our SPACE algorithm for fast local inference. Juno-N, built on Nemotron and specialised for software engineering and agentic workloads, ships at launch, with Juno-D and Juno-I coming next. The Juno weights are open-sourced, so you can inspect them, keep them and build on them.

Yes. Locai One is not locked to a single model family. Any compatible open-weight model from Hugging Face, or your own weights, can be served on the same appliance under the same access controls and the same API.

Locai OS provides OpenAI- and Anthropic-compatible APIs, so existing applications, coding tools and internal agents connect without rebuilding integrations, and without model-provider token charges for every request.

Locai OS is our Linux-based AI operating system. It includes the Management Portal, the Locai App and a Rust-based inference engine that turns the GPUs into a token factory, allowing one appliance to serve many users and workloads at once.

Through the Locai App, a desktop app for Mac and Windows. Employees sign in once on the office network and work with your organisation's AI through a familiar interface. Remote access can be enabled by your organisation when required.

No. Conversations, API requests, uploaded documents and the retrieval index built from them are all processed and stored on the appliance's own encrypted storage. There is no cloud service behind it: zero bytes of egress.

Yes. The appliance runs happily with no internet connection at all. Remote support is off by default, and any diagnostic session has to be opened by your administrator and is closed afterwards.

Locai Labs is ISO 27001 certified across the design, build and support of the appliance, and the system is built to the transparency and record-keeping expectations of the EU AI Act.

Reservations are open now to businesses and individuals. Place a fully refundable deposit (£500 for Locai One, £1,000 for Locai One Pro) and early customers secure one of our first production builds.

Yes. Your deposit is fully refundable at any time until you sign the final order form. Just email [email protected] and we refund 100% to your original payment method, with no fees deducted. If you're buying as a consumer, you also have a statutory right to cancel within 14 days of reserving, and within 14 days of receiving your appliance unless it was built to your specification.

Yes. Your reservation secures the advertised base hardware price for your appliance, £29,950 + VAT (£35,940 inc. VAT) for Locai One and £49,950 + VAT (£59,940 inc. VAT) for Locai One Pro, even if list prices rise before your invitation. Optional configuration, add-ons, delivery and installation are quoted separately.

Yes. Locai One can be bought by an individual as well as by a business. Consumer purchases carry the full protections of UK consumer law, including the cancellation rights set out in our pre-order terms. Prices are shown both excluding and including VAT.

You'll get a confirmation email straight away, then periodic build updates from our team. When your appliance is ready, you'll receive your Reservation Invitation to finalise configuration, support and delivery, and complete the purchase. Your deposit is credited in full against the price.

Reservations are built in batch order: the earlier you reserve, the earlier your build slot. We'll confirm your delivery window when we send your Reservation Invitation, and keep you posted with build updates along the way.

Everything you need to run AI in-house: the appliance itself, Locai OS and the Locai App included, and our latest Juno model pre-downloaded. You can add or change models anytime from the Management Portal.

No. Today is just the reservation deposit. The balance is only due when you accept your Reservation Invitation, and your deposit counts towards it.

Yes. Your edition and finish are confirmed at invitation time, so if your needs change while you're in the queue, just reply to any of our emails and we'll update your reservation.